Frequently Asked Questions

FAQ

Can I buy ____________ patch from you that isn't on your website or is marked out of stock?
No, by majority our patches are created as limited editions, or are client projects. If a patch is not listed on the website or is sold out, they are not available for sale.

Despite the rumors, we have no logical capitalistic reason to keep a hidden secret back stock of patches and not have them listed on our website. 

How quickly will my order ship?
Patch release orders will be processed the following Monday - all other orders will generally be processed within 48 business hours of your order. Please note that processing an order does not necessarily mean that it has been released to the post office. Please do not message or email us unless it has been over 10 days since your label was created. 

Shipping occurs Monday through Friday. 

All expedited shipping options will be reviewed and shipped at our absolute earliest availability. This includes all UPS air options, and USPS Priority Mail Express. 

I sent you a DM about my order, why havent you responded?
All order inquiries need to be sent to orders@kitfoxdesigngroup.com - the simple way to do this is to reply to your order confirmation. If we do reply to your DM, it will be directions on how to email us. For your security we do not discuss order information via direct message on Instagram, Facebook, or Twitter. 

I have a patch I want to make, can you help me?
Possibly. For information on this process, and frequently asked questions, please head over to our services + portfolio website. 

Can we visit your office?
At the current time we do not have a retail location, but we do have pickup available for local customers. If you'll be in the area, let us know! We'd love to meet you for drinks!