Frequently Asked Questions


FAQ

Can I buy ____________ patch from you that isn't on your website or is marked out of stock?
No, by majority our patches are created as limited editions, or are client projects. If a patch is not listed on the website or is sold out, they are no-longer for sale. We have no logical capitolistic reason to keep a hidden secret back stock of patches and not have them listed on our website. 

How quickly will my order ship?
Cookie cutters, pins, and patches will ship within 2 of your order being placed.
Shirts and hoodies can take up to a week and a half depending on whether or not your size is immediately in stock or coming in our revolving orders with our distributor. 
Shipping occurs Monday through Friday. 

*If you need your order to ship ASAP, please leave an order note when checking out, or respond immediately to your order confirmation and let us know!

I sent you a DM about my order, why havent you responded?
All order inquiries need to be sent to orders@kitfoxdesigngroup.com - the simple way to do this is to reply to your order confirmation. If we do reply to your DM, it will be directions on how to email us. The primary reason for this is to ensure your order security. 

I have a patch I want to make, can you help me?
Short answer, probably. However please be aware that we do not manufacture firearm or automotive patches for the general public. Our minimum order is 100 pieces, period. For additional information on this process, and frequently asked questions, please head over to our services + portfolio website

Can we visit your office?
At the current time we do not have a retail location, but we do have pickup available for local customers. If you'll be in the area, let us know! We'd love to meet you for drinks!